Why these hires fail more often than founders expect
We see first People leadership hires fail with a frequency most founders do not anticipate. It is worth being direct about why, because the reasons are predictable and most of them are avoidable.
It is rarely a capability problem. In almost every case the relationship breaks down over chemistry and values alignment between the CEO and the People leader. A founder can genuinely believe they are ready to empower someone and still find, once that person is in the seat, that handing over culture and hiring standards is harder than anticipated. Those things sit close to a founder's identity as well as the company's strategy.
It runs the other way too. Sometimes the People leader cannot build enough credibility with the leadership team, because they do not grasp the commercial engine well enough, or bring recommendations that feel disconnected from what the business is actually dealing with. Either way the outcome is the same: trust erodes, recommendations get diluted, and the hire eventually leaves.
Our view is that a founder should approach this hire the way they would approach choosing an executive coach. It needs trust, candour and enough natural chemistry that both sides can be honest with each other. Where that is missing, the appointment is fragile regardless of how good the candidate looks on paper.
This is a large part of what we assess for, and it is why we spend as much time understanding the founder and the leadership team as we do the role specification.
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